VOLT Bikes Wins National Family Business of the Year and HSBC Customer Champion Awards

We are incredibly proud to announce that VOLT Bikes has been recognised with two prestigious national awards at the HSBC UK & FSB Small Business Growth Awards 2026.

Following our success earlier this year as the London regional winner in the Family Business category, VOLT was awarded both the National Family Business of the Year Award and the HSBC Customer Champion Award at the national finals.

The awards recognise businesses that demonstrate outstanding growth, innovation and customer service. For VOLT, the recognition reflects more than 15 years of commitment to helping people embrace healthier, more sustainable ways of travelling through electric bikes.

Today, more than 30,000 VOLT electric bikes are helping people across the UK commute, stay active, reduce car journeys and enjoy the freedom that cycling brings. From the very beginning, our mission has been simple: to electrify UK cycling and accelerate the adoption of environmentally friendly and healthier forms of transport.

A Proud Moment for VOLT

Commenting on the awards, James Metcalfe, Co-Founder and CEO of VOLT Bikes, said:

“We are absolutely delighted to receive both the National Family Business of the Year Award and the HSBC Customer Champion Award. To be recognised by HSBC UK and the Federation of Small Businesses is a tremendous honour, particularly given the calibre of businesses represented from across the UK.”

“My brother Lyle and I founded VOLT with a clear mission: to electrify UK cycling and accelerate the adoption of healthier, more sustainable forms of transport. Since launching the business, we have been passionate about making electric bikes accessible to more people and demonstrating how they can transform the way we travel, commute and explore our communities.”

“These awards recognise not only our growth as a business, but also the incredible efforts of our team and the trust our customers have placed in us over the years. Winning the HSBC Customer Champion Award is especially meaningful because it reflects our commitment to putting customers at the heart of everything we do. To progress from winning the London regional title to being recognised nationally makes this achievement even more special, and we are incredibly grateful to everyone who has been part of the journey.”

From Family Business to National Recognition

Founded by brothers James and Lyle Metcalfe, VOLT has grown from a small family venture into one of the UK’s leading electric bike brands.

Over the past 15 years, the business has built a reputation for designing high-quality electric bikes that combine innovative technology, reliability and exceptional customer support. From commuters and leisure riders to businesses, local authorities and organisations across the UK, VOLT has helped thousands of people experience the benefits of electric cycling.

Winning the National Family Business of the Year Award is particularly meaningful because it recognises the values that have guided the company since day one: long-term thinking, integrity, personal service and a genuine commitment to customers.

Recognised for Putting Customers First

Alongside the Family Business award, VOLT was also honoured to receive the HSBC Customer Champion Award.

Customer satisfaction has always been at the heart of the business. From expert pre-sales advice and nationwide test rides to after-sales support, servicing and warranty assistance, VOLT has always believed that exceptional customer service should be every bit as important as the product itself.

Receiving national recognition for this commitment makes the award especially rewarding for the entire team.

From London Winners to National Champions

The journey to national success began earlier this year when VOLT was named the London regional winner in the Family Business category of the HSBC UK & FSB Small Business Growth Awards.

That achievement alone was a proud milestone and an opportunity to reflect on how far the business has come. To then progress to the national finals and be recognised with two national awards exceeded all expectations and made for a truly unforgettable evening.

It was also a privilege to celebrate alongside so many inspiring businesses from across the UK and to meet the teams from HSBC UK and the Federation of Small Businesses who work tirelessly to support British enterprise.

Thank You

We would like to extend our sincere thanks to HSBC UK and the Federation of Small Businesses for organising such a fantastic event and for recognising the work being done by small businesses across the country.

Most importantly, we would like to thank our customers, employees, retail partners, suppliers and supporters. Your loyalty, trust and belief in what we do have helped VOLT grow into the business it is today.

These awards belong not only to our team, but also to the thousands of customers who have chosen a VOLT bike over the years.

As we look ahead, we remain committed to our mission of electrifying UK cycling, encouraging healthier and more sustainable transport choices, and continuing to deliver the products and customer service that have helped earn this recognition.

We look forward to helping even more people discover the benefits of electric cycling in the years ahead.